TERMS AND CONDITIONS
DISCLAIMER
                      That before proceeding with the booking of the “Air Ambulance Aviation” services the customer is required to read and “accept” the present terms of use/terms of conditions. In case, any terms of use is found to be unacceptable to the customer the applicant is strongly advised to not proceed further. The terms of use are mandatory for person who wishes to avail the services of the carrier. Unless otherwise specified, defined terms have the same meaning as in the terms of use available here.
“Air Ambulance Aviation”. concern brings together air ambulance providers such as fixed wing aircraft, seaplanes, choppers and direct end users or their agents/representatives for the purpose of transporting ill, injured people from and to any destination globally and for providing other medical and travel assistance and related services. It is made clear that the Air Ambulance Aviation is only an aggregator of these services and in no manner takes responsibility of the end service providers. For any dispute or claim against the end service provider, Air Ambulance Aviation is not liable.

Air Ambulance Aviation is in no manner liable for any loss caused to the patient whether directly or indirectly due to any force majeure circumstances. Force Majeure circumstances means and includes bad weather preventing take-off or landing of the aircraft, denial of permission by the airport authorities due to any reason, mechanical breakdown of aircraft, technically in-capability of aircraft, any act of god etc. but is not limited to such descriptions. The Air Ambulance Aviation deals and engages in the medical emergency services and is not liable for the death of the patient , deteriorating health either before boarding, on board or after de-boarding the aircraft. It is undertaken and understood by the patient or his relatives, whosoever avails the services that they understand the risks involved in the transfer of the patient by way of air ambulance. The customer undertakes to not raise any claim whatsoever against the “Air Ambulance Aviation”. Although the “Air Ambulance Aviation” makes the best efforts to provide the best possible services to the customer/patient, it is conditional upon several other factors. The user of services further understands the risk involved in teh transfer of patient by way of air ambulance services and availing of the present services amounts to implied consent to such risk.
It is further made clear that the Air Ambulance Aviation is bound by all the regulations for the air transport as are made applicable by authorities. Air Ambulance Aviation although an emergency service is no exception to the regulations and controls.
Definitions: -

1) Air Ambulance: - Aircraft/chopper/seaplane/schedules airlines/cargo planes that serves the purpose of air lifting and carrying patients from one destination to another and is equipped with basic necessary medical facilities including medical team, and equipments. Such an ambulance transfer by air transport is called Air Ambulance. Air Medical Services is a comprehensive term covering the use of air transportation, airplane or helicopter, to move patients to and from healthcare facilities and accident scenes.

2) Flying time: - “Flying Time” in case of helicopter is the time from the start to switch off of the helicopter. In case of fixed wing aircraft, the flying time is the time from turning on of the chocks to the time when they are turned off/

3) Patient: - “Patient” means and includes any person who requires medical transportation by way of “Air Ambulance Aviation”
4) Relative: - “relative” means relative of the patient who is being transported by way of Air Transport/Air Ambulance. The term relative also includes the person who is making the booking with the ‘Air Ambulance Aviation.

5) Aircraft: - “Aircraft” means and includes any aircraft which is being used for the transportation of the patient from one location to another. The same may and includes aircraft seaplane and helicopter/chopper

6) Crew- “Aircraft crew” means and includes flight crew and cabin crew. The composition of a flight's crew depends on the type of aircraft, plus the flight's duration and purpose. They are responsible for the operation of the aircraft while in flight.

7) Medical Team- ‘Medical Team” means and includes any of these doctors, nurses, physicians, assistance people, emergency  technician   on board the aircraft responsible for the care of the patient while in transit

8) Mission- “Mission” means and includes the mission/task of the Air Ambulance Aviation to transport the patient from one destination to another as requested by the customer. It further means providing and aggregating the services of the air ambulance, medical team and other allied services for the purpose of safe transport of the patient

9) Pilot- Captain, the pilot designated as the Pilot-In-Command (PIC), and the highest-ranking member or members of a flight crew.

10) First Officer (FO, also called a co-pilot), another pilot who is not the pilot-in-command, and is normally seated to the right of the captain. (On helicopters, an FO is normally seated to the left of the captain, who occupies the right-hand seat).

11) Charterer- means the customer who is availing the services of the Air Ambulance Aviation for the purpose of transport of the patient transportation / medical allied services, human remain services, organ transportation

12) AERO_ PASSENGER Medical Escorts: - It is a service provided by the Air Ambulance Aviation where the customer is provided transport by way of any scheduled, non-scheduled, sea plain aircraft or cargo airlines. Medical escorts or aero passenger category   will take time for clearance and once the clearance has been granted the same cannot be cancelled. It is submitted that the customer agrees to the flight schedule which might be multi stop having stops at various destinations. Aero Passenger medical Escorts are a low-cost medical transport at long distances.

GENERAL EXCEPTIONS AND CLAUSES
                      It is made clear that the “Air Ambulance Aviation” deals and operates in emergency situations and at all times makes concerns of the patients’ its priority but at times the situations are exceptional and during such situations the “Air Ambulance Aviation” cannot be held responsible for any consequences. The examples mentioned below are only descriptive of many situations which may arise. At no times the Air Ambulance Aviation can be held responsible for any force majeure circumstances which are beyond the control of the service providers: -

1) “Air Ambulance Aviation” will not be held responsible for any delay or cancellation due to the following operational terms and conditions as mentioned below. All customers must plan in advance, to avoid any sort of delay in shifting the patient. All flight activations require minimum several working hours for permission from various agencies. “Air Ambulance Aviation” will not fly any aircraft until & unless proper clearance is received from all ground agencies before departure. The minimum working hours are according to the type and make of the aircraft, airports and arranging the support services.

2) For all Airport Authorities, prior notice is required for operating the aircraft but due to medical emergencies permissions are given at short notice. It is at the discretion of Airport Authorities and the company will not be held responsible for any delay or cancellations.

3) At all airport’s flights will be conducted during normal airport watch hours. Any watch Hour Extension will attract extra charges on an Hourly basis to be borne by the customer over and above the charges/fees of the “Air Ambulance Aviation” including but not limited to transportation, stand by charges, accommodation, medical expenses etc.

4) “Air Ambulance Aviation” will not be held responsible for any delay / cancellation for unavailability of parking at the airport due to any reason or change of airports, time to time.

5) “Air Ambulance Aviation” will not be held responsible for any delay / cancellation for airspace or airport closer due to any military or air force flying or due to any VVIP or VIP movement.

6) “Air Ambulance Aviation” will not be held responsible if there is any delay or cancellations due to bad weather or any other condition which is not safe for aircraft operations or not permitted by any civil Aviation authority’s like DGCA, AAI or any other competent authority. In case, at the time of the landing of the aircraft or take off, even if the permissions are granted by any civil Aviation  authority’s like DGCA, AAI or any other authority, and the scenario is such that the pilot of the aircraft deems it not fit for operating the aircraft due to any reason including but not limited to technical error, bad weather or for any reason whatsoever, the “Air Ambulance Aviation” cannot be held to be responsible.

7) “Air Ambulance Aviation” will not be held responsible for any diversion or delay due to bad weather, airport closer or runway closer or any other condition which is against air safety and against safe operations of the aircraft. In case, on account of diversion any extra charges/expenses are paid or incurred, the same shall be responsibility of the customer.

8) “Air Ambulance Aviation” will not be held responsible if the aircraft is diverted to any unplanned airport due to any reason including technical, non-technical or as mentioned in point 7 above. In such cases all Hospitalization charges of the patient/ member need to be paid by the customer. The money In such a scenario shall not be refunded. The “Air Ambulance Aviation” is entitled to charge complete amount/fees even in such cases of diversion. Diversion may occur due to any reason including but not limited technical or otherwise

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9) “Air Ambulance Aviation” will provide full assistance in transferring such patient/ member as mentioned in point 8 above to the local hospital of unplanned airport.
10) “Air Ambulance Aviation” will not be held responsible for any delay or cancellation if aircraft is grounded due to any technical reason at any point of time or any phase of flight like departure, enroute, arrival or before landing.

11) All state Govt. airstrips are under the control of DM of that area and permission takes several hours. “Air Ambulance Aviation” will not be held responsible for any delay due to this reason.

12) All flight operations are restricted to day operations only, as night facility is not available and approved at State Govt. airports & many AAI Airports. In case, on the special needs of the patient, the watch hours of any airport are extended, any extra operational charges/expenses shall be the sole responsibility of the customer and over and above the fees of the “Air Ambulance Aviation”.

13) At all State Govt. airports fire-fighting, ambulance and runway clearance are done by local authority. “Air Ambulance Aviation” will not be held responsible if any delay / cancellation happens due to unavailability of these services.

14) “Air Ambulance Aviation” will not be held responsible if the runway surface is not suitable for operating a flight due to any reason.

15) For flight operations company requires a minimum Paved Runway Length which depends on aircraft to aircraft and will be decided on the day of operation. “Air Ambulance Aviation” will not be held responsible if the flight is cancelled due to teh length of the runway being shorter then specified requirements of aircraft and its full discursions of the captain saying possibility of the aircraft above.

16) All flights at Air Force, Navy, Coast Guard, special or military airports require clearance from their authority’s like Head Quarters, and require a minimum of 12 Hrs. subject to operational status. “Air Ambulance Aviation” must not be held responsible if any delay happens and the condition of the patient deteriorates due to this reason like these.

17) All flight operations at Air Force, Navy, Coast Guard or military is restricted to day operations only. “Air Ambulance Aviation” will not be held responsible for any delay due to this reason.

18) In case of foreign nationals, a special clearance is required to operate at Air Force, Navy, Coast Guard or military air ports and a copy of the passport is required to get the clearance and it may take several hours to get the clearance.

19) To operate at Air Force, Navy, Coast Guard or military airports on holidays may take more time than usual. “Air Ambulance Aviation” will not be held responsible for any delay / cancellation due to unavailability of clearance.
20) “Air Ambulance Aviation” will not be held responsible for any delay / cancellation due to any natural calamity or if the aircraft is stuck in that particular area during that period.

21) “Air Ambulance Aviation” will not be held responsible for any delay / cancellation of any flight if, aircraft is engaged for National cause, interest, natural or unnatural emergencies, or on unscheduled Govt. deployment to evacuate anyone for the safety of their lives.
22) “Air Ambulance Aviation” will not be held responsible for any delay / cancellation of any flight due to airspace closure for general Aviation  aircraft in the particular area from where evacuation is required to be done.

23) “Air Ambulance Aviation” will not be held responsible for any delay / cancellation of any flight due to airspace closure enroute (between departure and destination airports) which is impossible to cross for the aircraft due to aircraft performance or international boundaries, delayed take off, time of airports.

24) Most of the flights will be conducted on Non-Scheduled aircraft which are approved by the competent authority for carrying out medical evacuations. Except few cases which may be shifted in Scheduled airlines, sea planes, helicopters as well as cargo air planes.

25) All patients with communicable diseases will be shifted with extreme precautions and on the willingness of the operating crew. In case crew is not willing to operate the particular flight. “Air Ambulance Aviation” will not be held responsible for any delay / cancellation of any flight due to this factor.

TERMS OF USE
1) The price quoted on the website is only indicative of the final price/bill for the provision of services. The final price/bill shall be raised after the completion of the transport.

2) The quoted price does not include any contingent prices, expenses or incurrence which may arise due to any force majeure circumstances including diversion of the aircraft due to any reason, making available ground ambulance in case of emergency, obtaining medical clearances of the patients, providing evacuation by sea plane, chopper. These incidental expenses are not included in the quoted price on the website or any media. They are arrived and charged over and above the quoted price. The medical treatment availed by the patient on the aircraft or chopper or sea plane is billed separately and as per actual.

3) The concern, Air Ambulance Aviation follows “no refund on cancellation policy”. If post the booking of the aircraft the same is cancelled by the customer, the Air Ambulance Aviation is entitled to receive the complete payment from the customer. In case the customer has made the 100% per cent payment of the booking prior to cancellation, the concern is entitled to forfeit the entire payment. It is understood that once the booking has been confirmed by the customer, Air Ambulance Aviation makes arrangements for the transfer of the patient. In such arrangements it becomes liable to make further payments to the service providers. Moreover, in case of cancellation of the booking, the Air Ambulance Aviation itself suffers loss of operations. Hence, Air Ambulance Aviation follows strict policy of no refund and in case the booking has been made on promise to make future payments, the Air Ambulance Aviation is entitled to recover the same by way of legal proceedings.

4) It is understood by the user that in case of booking confirmation whether or not the patient boards the aircraft, the Air Ambulance Aviation is entitled to recover the complete dues. The situation applies even in the scenarios where the patient dies even before boarding the aircraft. In such a scenario also, the Air Ambulance Aviation is entitled to recover the complete dues.

5) It is also understood that the Air Ambulance Aviation only provides services relating transportations the basic medical facilities on board. It is understood that not all the facilities or treatments can be provided on board the aircraft and hence, in case of any health deterioration or death of the patient, the Air Ambulance Aviation cannot be made liable.

6)  It is also made clear that it is the sole responsibility of the customer to provide the medical clearance of the patient. In no circumstances “Air Ambulance Aviation” can be made liable in case the patient is refused the boarding of the aircraft or de-boarding due to lack of medical clearances. In case the flight is denied operations due to lack of medical clearances by the competent authorities, the Air Ambulance Aviation shall be entitled to recover the complete dues. The customer confirms and agrees that In such a scenarios Air Ambulance Aviation will not be held responsible.

7) The Flight Medical Team, crew or the pilot has the right to refuse the patient from boarding the aircraft if the patient is in need of Intensive Care Unit (ICU). The Air Ambulance Aviation in such case/scenario cannot be held responsible for the refusal of services. In such a scenario Air Ambulance Aviation shall be entitled to recover/forfeit 100% of the total consideration. The flight medical team further retains the right to refuse entry to the patient if the condition of the patient is substantially different from what is described in the medical report and poses life threat to the patient if transported.

8) It is made clear that Air Ambulance Aviation is in no manner liable for the refusal of services by third party including but not limited to Pilot, Air Traffic Controller/Airport Authorities, medical team, ground medical/ambulance services, etc.

9) An unscheduled overnight stay of the flight crew and the medical team shall be charged and billed separately to the customer. If an unscheduled mission has to be performed during the night time, the same shall be billed separately to the customer with additional charges over and above the ones quoted in the quotation.

10) The Air Ambulance Aviation team on board the aircraft reserves the right to record transmits data, and publishes medical records the mission including but not limited to the emergency medical treatment being delivered to the patient during the transport. The same is being done solely for the record and education purposes. By booking the services of the Air Ambulance Aviation , the customer has given its implied consent to the recording of the entire mission from boarding of the patient until the completion of the mission.

11) The customer further agrees to sign the declarations and consent forms in future which might be required by the Air Ambulance Aviation for the purpose of transporting the patient. The customer further understands that transportation of the patient by flight poses certain risk and therefore takes all responsibility for the life of the patient in case of such transport. The customer agrees to execute indemnity bond, declaration, consent forms as might be required by the staff. In case the customer refuses to sign any of such forms, the Air Ambulance Aviation reserves the right to refuse the transport to the patient and forfeit the entire paid amount. In case any dues were pending against the customer, the Air Ambulance Aviation further reserves the right to initiate proceedings for the recovery of such amount.

12) If the planned flight schedule has to be changed for reasons which are beyond the control of Air Ambulance Aviation (e.g. unforeseeable weather conditions, airport closure, night landing , airport closer etc…) the additional costs thereby incurred will be charged to the client.

13) If during the transport the patient’s condition degrades and results in an unscheduled intermediate stop for necessary hospitalization all additional costs incurred will be charged to the client. Furthermore, Air Ambulance Aviation will not be responsible for the costs thereby incurred at the hospital.

14) If delays, other than caused by Air Ambulance Aviation, results in extra costs (e.g. night stop, additional airport fees by night...), these will be charged to the customer.

15) The liability of Air Ambulance Aviation is limited to gross negligence and intention. The Air Ambulance Aviation is in no manner liable for any force majeure circumstances which may lead to any loss or harm to the customer (such as strike, war, lockout etc.).

16) In the event that Air Ambulance Aviation is chartered by Agents/Brokers on behalf of third parties, the Agents/Brokers are liable for all obligations concerning the clients’ side in this agreement. The liability in case of such cancellation shall be solely borne by such Travel Agents.

17) Luggage: Only one piece of soft hand-luggage not exceeding 10 kg may accompany the patient. Otherwise the luggage will remain at airport. Air Ambulance Aviation will not be responsible for remaining luggage. Any excess luggage charges to paid  to Air Ambulance Aviation ,  According to applicable regulation, the flight crew is entitled to check the content of the cabin and the hold baggage for prohibited articles. The list of items as well as the applicable rules on liquid is published on the DGCA. international civil Aviation  organization Website or civil Aviation  authorities.

18) Additional passenger: an accompanying passenger will only be accepted with the approval of the flight physician and the flight crew and applicable charges shall be paid by  the  customer.

19) Service Provider’s Discretion: - If the aircraft for any reason (whether before or after the commencement of the Flight Schedule) become incapable of undertaking or continuing all or part of the Flight Schedule the service provider/ Air Ambulance Aviation may at its discretion substitute thereof one or more aircraft of the same or another type and the provisions of the Agreement shall apply mutatis mutandis to the substituted aircraft. In case of the aircraft substituted is of the higher rank/make/model incurring extra expenditure the customer undertakes to pay the difference. Provided Always that if the Carrier/Air Ambulance Aviation elects not to substitute another aircraft the Carrier shall not be under liability or loss sustained by the Charterer/customer for any delay cost or other liability or loss sustained by the Charterer as a consequence of the inability of the Aircraft to perform or complete the Flight Schedule. The Charterer shall remain liable to pay for that part of the Flight Schedule (if any) that has been performed at the time the Aircraft becomes incapacitated.

20) Captain’s Discretion: - The Captain of the Aircraft shall have absolute discretion:
          To refuse any passenger(s) baggage cargo or any part thereof passenger; and
To decide what load may be carried on the aircraft and how it shall be distributed; and
To decide whether and when a flight may be safely undertaken and where the Aircraft should be landed.

21) Unused Capacity: - The Air Ambulance Aviation shall be entitled at its own discretion and without compensation to use any part of the carrying capacity of the Aircraft unused by the Charterer and to use any part of the Flight Schedule unused by the Charterer.
22) Air Ambulance Aviation: - Protection against Increased Cost

In the event of there being an increase in the cost of the Air Ambulance Aviation performing any of its obligations under the Agreement between the date of the Agreement and the completion of the Flight Schedule which is beyond the control of the Air Ambulance Aviation , the service provider may give notice thereof to the Charterer/Customer and the price payable by the Charterer/customer shall thereby be increased by the amount directly attributable to such increase and shall be payable immediately after receipt of such notice by the customer/charterer unless the Charterer/customer decides to terminate the agreement,

23) Taxes and Charges
Unless expressly included therein the charter price does not include any taxes, levies or charges assessed or imposed by any taxation or airport authority consequent upon execution or performance of this Agreement or the carriage embarkation or disembarkation of passengers or the loading or unloading of baggage and/or goods all of which shall be paid by the Charterer/customer on demand.

24) Non-performance or Delays
If the departure of the aircraft is delayed by more than 10 minutes due to non-arrival of either the customer or the accompanying passenger, then the Air Ambulance Aviation shall be at its discretion to cancel the mission or take off the flight leaving behind the customer and recover the entire charges. In the event the Air Ambulance Aviation decides to wait for the customer more than 10 minutes, the delaying charges/waiting charges/watching charges shall be paid and borne by the customer at their own cost.

25) Unscheduled stops-
In case of any unscheduled stops occurring because of any reason beyond the control of the Air Ambulance Aviation , the customer undertakes to bear incidental charges or over the head charges which might occur including but not limited to watch hours, waiting hours, night watch hours, aircraft standing charges etc.

26) Departure from Flight Schedule
The Air Ambulance Aviation shall use all reasonable endeavours to complete the Flight Schedule but shall be entitled without liability to depart from the Flight Schedule if it deems this necessary in its absolute discretion and any additional expenses (including the fees and charges referred to above) shall be borne by the customer. Air Ambulance Aviation is entitled to change the route, flight schedule, seating capacity and the maximum take-off weight if this is required under certain circumstances not caused by Air Ambulance Aviation intentionally at the cost and expense of the customer.

27) Diversions
If for any reason the aircraft is diverted from its intended destination (as shown in the Flight Schedule) to another airfield, the journey shall be deemed to be complete when the aircraft arrives at the diversion airfield.

28) Cancellation policy: - this all services are non-refundable; no refund is granted in case cancellation. It is made clear that the customer shall be liable to make the payment of complete amount in case of cancellation. Any reprieve if granted shall be at the sole discretion of the Air Ambulance Aviation but the same shall not be considered as standard in future bookings. If the customer has already made the payment of the entire amount, no refund shall be granted.
In case of cancellation is made by the Air Ambulance Aviation due to any unforeseen circumstances (e.g. Technical reasons, non-grant of permission, bad weather, bad health of the patient etc.) the customer shall still be liable to make the payment of the complete amount.
It is understood that the Air Ambulance Aviation operates under medical emergency circumstances, emergency services and is not a normal business transaction. Hence, no refund can be granted to the customer in case of cancellation due to any reason whatsoever.

29) Payments- All payments are to be made in Indian Rupees (INR) unless it’s clearly specified on other currency only by way of bank transfer, demand draft, online bank transfer or by way of cash payment. Usually the Air Ambulance Aviation receives entire quoted amount before booking is confirmed but in exceptional circumstances, since the services are in the nature of emergency services, the booking may be confirmed on the basis of promise to pay on completion of the mission or otherwise. In such scenario the customer undertakes to make the payment of complete consideration.
Note: - The quoted amount is not the final amount. Final bill is raised only after the completion of the mission.

30) After written confirmation the flight still remains subject to traffic-rights, subject clearances, performance of fleets, and all necessary governmental approvals.

31) Passenger baggage weight is limited for flight safety reasons and varies according to between Aircraft type. Items determined by the crew to be of excessive weight or size will not be permitted on the Aircraft. · In case of helicopters, with full load a limited baggage not exceeding 5 kg's per passenger will be permitted. · In case of fixed wing, with full load a limited baggage not exceeding 10 kg's per passenger will be permitted. Dangerous goods, including but not limited to Firearms, explosives, inflammable items etc are not allowed by Law on air Air Ambulance Aviation Charter flights all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the court of law in accordance with the provisions of its Commercial Arbitration Rules.

32) Revision of Rates: · The Air Ambulance Aviation reserves the right to revise the rates without prior notice. In case there is an increase in operational costs due to increase in landing, navigational and parking rates, government taxes, fuel etc the same is payable by the customer as per actual and shall be billed separately.

33) The Air Ambulance Aviation reserves the right to take appropriate action against any passenger or his entourage who wilfully or negligently damage the Aircraft in any manner whatsoever.

34) Departure Brief: -
Customers will need to report at least 30 to 15 minutes prior to departure at the designated reporting venue, uninformed delay of 0.15 hrs will be considered as ‘No Show’.  Any additional expends happen by waiting for the customer has to be paid to Air Ambulance Aviation

35) Passenger Documents: -
All Passengers have to comply with any requirements (e.g. immigration, customs, agriculture, etc.) at each destination. Passengers have to be in possession of a valid passport and all clearances such as visa etc. Air Ambulance Aviation takes absolutely no responsibility in case of non-compliance with any custom’s requirements by the Passenger(s) On aero medical transport its customer responsibility for getting visa and transport, and accommodations for crews, and for associated services personal,

36) In the event that parts of the general conditions become invalid, the remaining paragraphs are not affected. The general conditions and all services provided hereunder are governed by Indian law of land.

37) Paying advance amounts to Air Ambulance Aviation,
Advance amounts will be considered as the customer/ relatives / agents  was Air Ambulance Aviation terms and conditions, indemnification,  and the rest of the payment is not made  on the time period , or change of mind of availing the other services, the amount was non-refundable and  the Air Ambulance Aviation further reserves the right to initiate proceedings for the recovery of full amount, Furthermore, Air Ambulance Aviation will not be responsible for the costs thereby incurred by the customer. On the before time limits of payments are not happened means its will be considered as ‘No Show’ and it will be automatically considered as cancel booking due to non-payments, ‘No Show’.  Any additional expends happen by waiting for the customer has to be paid to Air Ambulance Aviation, and forfeit the entire paid amount. In case any dues were pending against the customer, the Air Ambulance Aviation further reserves the right to initiate proceedings for the recovery of such amount.

38) INDEMNIFICATION  
The User agrees to indemnify, defend and hold harmless AIR AMBULANCE AVIATION , its affiliates and their respective officers, directors, owners, partner, proprietor   lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and AIR AMBULANCE AVIATION cannot be held responsible for the same.

39) INSURANCE  
Unless explicitly provided by AIR AMBULANCE AVIATION in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case AIR AMBULANCE AVIATION shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by AIR AMBULANCE AVIATION shall be as per the terms and conditions of the third-party insurance company. AIR AMBULANCE AVIATION merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. AIR AMBULANCE AVIATION shall not be held liable in case of partial acceptance or denial of the claims by the insurance company

40) OBLIGATION TO OBTAIN VISA
International bookings made through AIR AMBULANCE AVIATION are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.
AIR AMBULANCE AVIATION is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of AIR AMBULANCE AVIATION for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy. Any foreign passenger travel on the mission must be informed in advance before flights plan actions

41) FORCE MAJEURE
There can be exceptional circumstances where AIR AMBULANCE AVIATION and / or the Service Providers may be unable to honour the services involved  due to various reasons like act of God, labour unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, lack of pilots confidence  or rejections ,any safety concerns involved on weather, engaging cheapest option of the aircrafts non-performance,   operational agency’s denial ,  route and flight cancellations etc. or any other reason beyond the control of AIR AMBULANCE AVIATION . If AIR AMBULANCE AVIATION has advance knowledge of any such situations where dishonour of bookings may happen, it will make its best efforts to provide alternative options to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that AIR AMBULANCE AVIATION being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, AIR AMBULANCE AVIATION 's no obligation shall be non-refunding the booking amount, if any, received from the customer. Such refund shall completely discharge AIR AMBULANCE AVIATION from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
In no event shall AIR AMBULANCE AVIATION and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.

42) FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES
AIR AMBULANCE AVIATION 's employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen.
Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information. If you are ever asked for any of the aforesaid information, please report it immediately

43) AMENDMENT TO THE USER AGREEMENT: -AIR AMBULANCE AVIATION reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.

44) TERMS OF THE AIRLINES/ charter / helicopter / seaplane operators: -The charter/ airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies. AIR AMBULANCE AVIATION merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline/ charter company.
Airlines / charter company retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to AIR AMBULANCE AVIATION. As a facilitator AIR AMBULANCE AVIATION has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight. Different services on the same airline may carry different restrictions or include different services and price. The patient / traveling gusts / baggage allowance on given fare is as per the terms decided by the airline/ charter, and AIR AMBULANCE AVIATION has no role to play in the same. The User is advised to contact the airlines for detailed costs.

45) LIABILITY OF AIR AMBULANCE AVIATION
AIR AMBULANCE AVIATION always acts as a facilitator by connecting the User with the respective service providers like airlines, charters, ambulance providers, doctors, nurses, transport services, hotels, restaurants, transport operators etc. (collectively referred to as "Service Providers"). AIR AMBULANCE AVIATION 's liability is limited to activating different services involved on transportation for the User.
Any issues or concerns faced by the User at the time of availing any such services Air AMBULANCE AVIATION will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on the part of any Service Provider.
•              AIR AMBULANCE AVIATION assumes no liability for the standard of services as provided by the respective Service Providers.
•              AIR AMBULANCE AVIATION provides no guarantee with regard to their quality or fitness as represented.
•              AIR AMBULANCE AVIATION doesn't guarantee the availability of any services as listed by a Service Provider.
By making a booking, User understands AIR AMBULANCE AVIATION merely provides a platform for booking of services

46) CANCELLATION DUE TO VISA REJECTION
All the Users traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the Users intends to visit or pass through as a part of the outbound tour. User(s) whose visas are not granted by the concerned consulates, must intimate AIR AMBULANCE AVIATION immediately about such rejection. AIR AMBULANCE AVIATION will deduct applicable cancellation charges in addition to any additional visa expenses incurred and refund balance amount if any according with refunds close

47) Any dispute relating or resulting from the present agreement shall be referred to the jurisdiction of the Courts at New Delhi

48) In case of disputes between the parties, the parties agree to refer the dispute, Firstly for mediation and conciliation and if the disputes remain unsettled, the parties shall refer the dispute to Arbitration and shall be guided by the provisions of the Arbitration and Conciliation Act, 1996 (As amended up to date). The parties agree that the dispute shall be referred to a sole arbitrator and the seat of the arbitration shall be at New Delhi. The award passed by the learned sole Arbitrator shall be final and binding on the parties. It is agreed between the parties that in case the customer is of a nationality other than Indian, the same shall be settled in accordance with the Rules of Arbitration of the Indian Council of Arbitration.